The new digital labs are located at the Hanoi Vietcombank branch at 11B Cat Linh street and at the HCM City Vietcombank branch at Me Linh Square in District 1.

The lab is the first of its kind ever provided by a Vietnamese bank. It offers customers self-service banking transactions inside the digital Wi-Fi hot spot.

Vietcombank Digital Lab is part of a Vietcombank project to build a modern branch network called "Smart Branch". The project is part of Vietcombank's strategy to develop digital banking services.
Instead of queuing for bank tellers, clients can now make transactions themselves using the digital lab, including sending money, cash withdrawals, money transfers, opening bank accounts, and other banking services.

Now that their first two digital labs have been launched, Vietcombank expects 40% of transactions to be conducted through e-banking channels, with about 50% of clients using electronic banking services, such as internet banking and mobile banking.